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Are you not happy about our products and/or services or want to suggest areas for improvement?


At HSBC, your opinions matter. Should you have a complaint about the service you have received, please use one of the following channels to log a complaint:


Call our Contact Centre on the following numbers:

Within Oman Outside Oman
Personal Banking Customers: 800 7 4722 +9714 2288007
HSBC Advance Customers: 800 7 5555 +968 24950603
HSBC Premier Customers: 800 7 4666 +968 24950602
Commercial Banking: Please contact your Relationship Manager or visit the Commercial Banking Department at the HSBC Head Office in Al Khuwair, Muscat.

You may also visit your nearest branch to log a complaint.


Please visit any HSBC branch where our Customer Service Representative will log your complaint and provide you with a reference number for your complaint, together with the approximate time that will be required for resolution. You will be contacted by the committed date with a response. In most cases complaints will be resolved upon your visit to the branch, or you could expect a response within 5 working days. In cases where the complaint requires the engagement of other parties such as credit card disputes or intra-bank remittances, resolution time will be longer and you will be kept updated throughout the process.


Write to us:


Click here to raise a complaint.


You will receive a notification acknowledging your complaint and will be contacted within two working days. In the event we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.


If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team:


E-mail: customer.experience@hsbc.com


Post: HSBC Bank Oman S.A.O.G., P.O BOX 240, P.C 112, Sultanate of Oman.


A Customer Experience representative will contact you within two working days following receipt of your correspondence.


If your grievances are still not addressed satisfactorily, no action has been taken, or if you are not satisfied with the resolution and wish to escalate your complaint or you wish to share feedback, please write to Ali M Al Abri, General Manager & Head of the Executive Oversight Committee for Complaints Management & Customer Relations, who is the nodal point in HSBC, at email address; alialabri@hsbc.com. Please include your account and contact numbers, complaint's details and its reference number if already registered.


Postal Address for letters:


General Manager & Head of the Executive Committee for
Complaints Management & Customer Relations,
HSBC Bank Oman S.A.O.G
PO BOX 1727, PC 111, Seeb, Sultanate of Oman


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