We use advanced security systems and software to protect your account from unauthorised use.
From 24/7 account monitoring to encryption and password protection
We do everything we can to prevent online fraud and keep your personal information and your money safe.
HSBC Secure Key
As the name suggests, this device is like a front door key for your HSBC Internet Banking. It is roughly half the size of a credit card and looks a bit like a calculator. It uses advanced technology to give you a unique passcode every time you log on and make a transfer or payment.Learn more about Secure Key
Top 5 security tips to Protect Yourself online
- Keep your passwords and security details safe, so no one else can access your online accounts
- Download security updates and patches for the computer programs you use
- Update your anti-virus software regularly to protect your computer against attacks from new viruses
- Install a personal firewall to block hackers and to stop spyware recording the personal information you enter online
- Avoid using public computers to access your Personal Internet Banking
Our Personal Internet Banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC account. So you won't be held liable for any transactions you haven't authorised. You'll also be reimbursed for the full amount if anyone uses your HSBC credit or debit card details to pay for anything online*.
If you suspect you've been a victim of fraud you should report it immediately.
Global security network
To protect your account, we have a global network of security experts who work round the clock to identify threats and investigate suspicious activity. If we see something unusual that doesn't fit your banking profile, we'll try to stop the transaction being completed - and contact you to check if it's valid. If we discover someone has used your account to make unauthorised payments or transfers, we'll take steps to minimise the impact on you. These steps include blocking transactions, suspending your account temporarily or closing your account and opening a new one.
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