HSBC

Phone Banking Services

Phone Banking

Phone Banking is all about simplifying the way you bank. Just call our toll free call centers at 800 74 722 for Personal Banking, 800 75 555 for Advance and 800 74 666 for Premier, and enjoy the benefits. You would need to enter your Phone Banking PIN to access the below Phone Banking services:

  • Check Bank Account balance and transaction history
  • Check Credit Card account balance
  • Check Credit Card transaction history
  • Transfer money

1. Between your HSBC Oman accounts
2. To other accounts within HSBC Oman
3. To other banks (pre-defined beneficiary)

  • Pay Credit Card bills
  • Pay utility bills
  • Open new time deposits and change maturity instructions
  • Request foreign exchange rates and time deposit rates
  • Enquire about cheque status
  • Report lost Debit Card/ Credit Card
  • Change address and update personal details

Phone Banking PIN

Your Phone Banking PIN is an important tool and you can use this PIN to:

  • Register for Internet Banking
  • Activate your Debit and Credit Cards
  • Change your Debit and Credit Card PINs in the future
  • Access the HSBC 24/7 Phone Banking Services

Visit any of our branches or the Customer collection Point in Al Khuwair to collect a new Phone Banking PIN instantly.


What happens when you lose your Phone Banking PIN?

Visit any of our branches or the Customer Collection Point in Al Khuwair to collect a new Phone Banking PIN instantly

What happens if you input a wrong Phone Banking PIN several times during the call?

Phone Banking PIN will be blocked for security reasons. You can reactivate the Phone Banking PIN by visiting any of our branches or speaking to our agent on the Call Center and
follow the below:

  1. Dail 800 74 722 for Personal Banking, 800 75 555 for Advance and 800 74 666 for Premier
  2. Chose No 1 for English or No.2 for Arabic
  3. Press 1 for existing customer
  4. Press 2 for Bank Account Services
  5. Press # key 3 times
  6. Press 0 to speak to a Customer Service Representative


How to create Cards' PIN:

The below process will guide you on how to create PINs for
your cards using your Phone Banking PIN.

Step-by-Step Process:
Dial – 800 7 2273



Phone Banking Steps 1
Phone Banking Steps 2

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Phone Banking Steps 6