Throughout history, people have always found ingenious ways to protect what's important to them. At HSBC, we are constantly finding new ways to help keep your information safe. The new HSBC Secure Key is a portable device that will upgrade your Personal Internet Banking security to give you even more protection against fraud.
Your key to extra protection
We are one of the first banks in Oman to introduce such a device, which is easy to use and provides added protection by generating a new security code each time you use it, to help ensure only you can access your Personal Internet Banking.
- Two-factor authentication
The Secure Key is a two-factor authentication device that will help protect you from internet banking fraud. Devices like these are commonly being used for secure transactions around the world. With this technology, you will need not only your password or PIN to log on but also a unique code that is generated by your personal Secure Key device.
- Peace of mind
Secure Key gives you greater peace of mind because you have an extra layer of security.
- Easy to use
Just switch it on, enter your Secure Key PIN code and it will give you a unique, one-off six-digit passcode that is only seen by you each time you log on. It's as simple as that.
- Small and portable
It's about the same size as a credit card and should easily fit into your purse or wallet, so you can still bank online whenever and wherever it suits you.
If you're having difficulty with your HSBC Secure Key, choose the relevant screen display below for information to help you log on.
Answers to frequently asked questions
From managing your accounts online to what you can do in Internet Banking to details on making transfers and payments to Global View and Global Transfers. It's all here.
HSBC will recycle your old Secure Key
If you are in Oman you can return your old Secure Key to any HSBC Oman branch, Customer service unit or send it to us by post* on below address.
HSBC Direct Channels team
HSBC Head office
PO BOX 1727, PC 111, Seeb, Oman
We would be glad to recycle your old Secure Key.
Customers overseas can either post* it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.
It should be noted that these devices should not be disposed of with your normal household waste. If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you. Please call us on 8007 0300 (within Oman) or +968 2495 0607 (outside Oman).
* We will not cover any postage costs.