Experience extra levels of online security

HSBC now offers you even more protection when shopping online. We have partnered with Visa® and Mastercard® to provide you with an additional layer of online shopping security when using your HSBC debit and credit cards. Thanks to Verified by Visa® and Mastercard® SecureCode™, using your HSBC debit and credit cards online is now even more secure.

How Verified by Visa® and Mastercard® SecureCode™ works:

  • Shop online at participating retailers who show the Verified by Visa® and/or Mastercard® SecureCode™ logo 
  • You will see a message asking you to input a PIN 
  • You can choose a One Time PIN (OTP) to be sent as an SMS or an email to confirm the transaction
  • The transaction will be confirmed on successful entry of the PIN

It’s never been more important to update your details

HSBC Online Security in association with Verified by Visa® and Mastercard® SecureCode™ will only work effectively if we have an up-to-date mobile phone number and email for your primary and supplementary cards. Please take a minute to make sure all your details are correct.

Updating your contact details is easy:

  1. Log in to your Personal Online Banking account and update your contact details; or 
  2. Call us on our Telephone Banking numbers and follow the instructions to update your contact details; or
  3. Visit your nearest branch or customer service unit and update your contact details by filling in a form

    It's that simple.

Stay safe online

How you can stay safe when you shop online:

    • Make sure your device is protected – do you have anti-virus software installed plus the latest browser?
    • Always log off after shopping online – especially if you're on a shared computer
    • Look for the padlock symbol in the corner of your browser window – this means your information is secure
    • Make sure HSBC has an up-to-date mobile phone number as Verified by Visa® and Mastercard® SecureCode™ will only work effectively if we have the right mobile phone number for you

    Frequently Asked Questions