Update on HSBC Oman branch services and operating hours – April 2nd, 2020

At HSBC Oman, the wellbeing of our customers and staff remains our top priority.

We are asking all our customers to consider whether a face-to-face visit to the branch is really essential in the light of the on-going COVID-19 outbreak.

We encourage you to use our digital channels first and visit our branches only where necessary. Whether you are at home, in the office, or in other locations, our digital services mean we are always here and available.

As per guidance from the Central Bank of Oman, please note that our Muscat City Centre & Ruwi High Street branches, Salalah & Madinat Qaboos Customer Services Units have been closed temporarily. 
However, our other branches remain open but with limited services, effective from the 5th of April 2020.

 

Services available in the branches are as follows: 

• Cash Withdrawals at counters if only above ATM limits

• International payments/remittances

• Government transactions

• Emergency loans

• Cheque Deposit Machines and ATMs for all cash deposits

 

In support of guidance from public authorities on social distancing, our regular services will be available only for senior citizens and pregnant ladies. We appreciate your understanding and cooperation.

 

Our ATMs are fully operational during this time. We encourage you to use our digital channels and Call Centers by calling the number on the back of your card for all your banking needs first, and visit our branches only where necessary. For location and timing of any of our branches/ATMs please visit our branch finder. You may also contact your usual Relationship Manager should you have further queries.

We're here to support you

We know some of you might have queries about how your finances might be affected by COVID-19 (coronavirus) and we're here to ensure you have the help you need.

We're pleased to announce a package of measures that will help our customers and contribute to the initiatives announced by the Central Bank of Oman to support the country’s economy.

Effective immediately, HSBC Oman will make the following available to our Wealth and Personal Banking customers:

  1. Customers who have been placed on unpaid leave or the salaries have been temporarily reduced by their employers or impacted by Covid-19, can apply for their Loan installment deferrals for up to six months for their Personal Loans and Mortgages by visiting their nearest working branch*
  2. Charges are being waived for cash withdrawals made using HSBC ATM/debit cards at all non-HSBC ATMs across Oman (since 25 March 2020)
  3. Outward Telegraphic Transfer charges will be waived for Local transfers via our Personal Internet Banking/Mobile Banking channels. 
  4. Over limit fees on credit cards are being waived
  5. Temporary increases in Credit Card limits subject to eligibility

Please call us on the number on the back of your Debit or Credit card, or alternatively, contact your Relationship Manager if you would like to talk about how any of these measures could help you.

 

*subject to following documentation:

  • Delay in salary / unpaid leave - Employer letter
  • Medical Condition due to Covid-19 – Medical report
  • Loss of Job - Letter from employer stating that the employee has been terminated due to financial stress or loss of contract, and Confirmation from Ministry of Manpower that the customer is unemployed

Beware of fraud

Some criminals are using the coronavirus outbreak as an opportunity to scam the public. This includes offering medical products, guidance or a safe haven for money. Remember, HSBC will never ask you to move money to a safe account. Please remain vigilant and stay up to date with the latest information on our fraud and security page.

Do your banking at home

You can manage your everyday banking needs through online banking or our mobile banking app (on compatible devices) without needing to leave home.

These are the list of services that you can perform via our digital banking channels:

Online banking

  • Update personal details
  • Send/Receive secure message for banking enquiry
  • Order cheque book 
  • Change password 
  • Change security question
  • Global view and global transfer 
  • Money Transfers
  • Statements
  • Apply for products

Mobile app

  • Touch & Face ID
  • Money Transfers
  • Pay Bills
  • Manage devices 
  • Manage security

ATM

  • Cash Withdrawals 

- OMR 800 – Personal Banking

- OMR 1,000 – Advance customers

- OMR 1,200 – Premier Customers

  • Cash Deposits
  • Money Transfers
  • View Statements
  • Cheque book requests

Automated phone banking

  • Account statements
  • Money Transfers
  • Create PIN for cards
  • Report lost and stolen card

Ways to bank

 

Why stand in line when you can go online? Bank online 24 hours a day, 7 days a week.

 

Looking after your money is easy with the HSBC Mobile Banking app on your smartphone.

 

Always on the go? Pick up the phone for our 24-hour phone banking service.