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My Wallet Frequently Asked Questions

What is a wallet?

A wallet is a mobile banking payment system operated by banks. It allows individuals to transfer small value funds locally, using the payee’s mobile number or an alias/nickname that is linked to the payee’s bank account. The feature is only available with the HSBC Oman app.

What’s a My Wallet account?

It’s a virtual account that you can create using the HSBC Mobile Banking app. A wallet account is for sending and receiving funds only. There are no charges associated with opening a wallet account.

How can you fund a My Wallet account?

You can make an internal transfer using Online Banking or the HSBC Oman app to fund your My Wallet account. Alternatively, a transfer can be arranged by your local HSBC branch or by calling our contact centre.

What’s an alias?

Alias is similar to a username and is another way to register for the wallet system. Your alias is a safe and secure way to share your payment details without disclosing your mobile number or your account details.

If you decide to use an alias to register for My Wallet, you must you must use uppercase English characters between A-Z and 0-9. We'll automatically add the suffix @HSBC to your alias. For example, if you input AHMED88 we’ll store it as AHMED88@HSBC.

How do you register?

If you’re already using the HSBC Oman app, you’ll need to log on, can register by logging in and go navigating to pay and transfer > My Wallet and completeing the registration. If you haven’t used the HSBC Oman app before, you’ll need to complete registration via browser first.

What is the transaction limit?

The maximum transaction limit is OMR 250 per transaction and a total of OMR 500 per day.

What is the mobile number format?

There are 2 ways to input your payee mobile number:

  1. Select the payee's mobile number from your contact list stored on your phone or tablet. The payee's mobile number must be in the format +968XXXXXXXX or 00968XXXXXXXX.
  2. Manually input their mobile number in the format 8 (XXXXXXXX) digits.

How long does it take to make a transfer?

The transfer will be credited to the payee’s account instantly, unless there’s an issue and you see an error message. 

Can I send funds to any payee?

Both the sender and the payee need to be registered for My Wallet with any bank in Oman.

Does My Wallet support international transfers?

No, My Wallet is only for domestic transfers.

Are there any fees or charges?

The service is free of charge. If any charges should be added in future, we’ll notify you in advance.

How do I check that a My Wallet payment has been successful?

Check with your payee to see if they have received the payment. If the payment has not been received, please contact us on: 

Can I register for My Wallet without opening a wallet account?

Yes, but you’ll need to have an account before making any My Wallet transactions. You can register for My Wallet using one of your existing accounts.

What's a QR code?

A Quick Response (QR) code is a unique code that contains details of your payee's wallet.

What's scan and pay

You can scan a QR (Quick Response) code provided by your payee or merchant and it will confirm the payment details for the transaction you want to make. In some cases, you'll still need to manually input the payment amount.

What is request payment?

This allows you to request a payment from a person who is registered for My Wallet.

What's OTP?

OTP is a one-time password that will be sent to your registered mobile number in order to verify the registration process.

Who can I use scan and pay for?

Scan and pay can be used to make a payment to an individual, merchant or government departments by scanning the provided QR code.

What's a merchant?

Any business institution or company that supports payments through this feature.

What verification is needed to complete the transfer?

You'll need to use the 6-digit PIN you set up when you first registered for online banking, or use biometric recognition such as Fingerprint ID or Face ID to verify yourself.

What's the difference between static and dynamic QR codes?

With static QR codes mean the amount of payment is fixed and cannot be edited, but for dynamic QR codes mean the amount of payment must be manually entered.  

Can I generate my own QR code?

Yes, go to My Wallet then select 'Generate QR code', and a QR code will be created that can then be shared for transfers.

What's an incoming payment request?

This enables you to approve payment requests from individual, merchants or the government department.

Can I add or delete accounts for My Wallet after registration?

Yes, you can link and de-link accounts through the options available in My Wallet settings.

I've linked more than one account to My Wallet. Which account will be the default account?

The selected default account will be the main wallet transaction account. This can be changed at any time.