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Voice ID

Use your voice as your phone banking password

An easier, faster way to access phone banking

With HSBC Voice ID, you can access phone banking quickly and easily with just your voice. Instead of using your 6-digit phone banking PIN, use your voice to confirm your identity when you call us, and:

  • use a specific phrase as your password
  • speak to an agent for a few minutes to help us recognise patterns in your speech 

Log on securely

Like your fingerprint, your voice is unique, which means you can create your own 'voice print'. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.

Fraudsters and hackers can't replicate your voice because Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.

How to set up Voice ID

You can set up Voice ID if you're:

  • an HSBC Oman customer
  • over the age of 18
  • registered for phone banking

 

You can add Voice ID to your account at any time, in English or Arabic2.

To get started, you’ll need your 6-digit phone banking number and PIN on hand.

  1. Call 800 70100.
  2. Use your phone banking PIN to confirm your identity.
  3. Create your voiceprint by saying 'My voice is my password' up to 5 times.

The next time you call us, you won’t need your PIN. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.

If you've forgotten your phone banking PIN, you can reset it by calling us.

Premier customers

800 7 4666 or +968 24950602 (if you're calling from outside OMAN)1.

Advance customers

800 75555 or +968 24950603 (if you're calling from outside OMAN)1.

Personal banking customers

800 74722 or +968 24950601 (if you're calling from outside OMAN)1.

Things to know

Setting up Voice ID is optional, and you can continue to use your phone banking PIN if you prefer.

By using Voice ID, you'll be giving your consent for Personal Banking General Terms and Conditions and Online Banking Terms and Conditions, as you've already done for phone banking services in general.

HSBC have the right to amend, suspend or terminate this service at any point, without justification or prior notification.

Any transactions made using Voice ID are subject to our Personal Banking Terms and Conditions and any other related services or products terms and conditions associated with your relevant requests.

Frequently asked questions

Can HSBC Voice ID still verify my identity if I have a cold, if I'm in a noisy place or if it’s a bad line?  

Can others imitate my voice or use a recording of my voice to access my account?  

Do I still need to use my phone banking PIN if I have Voice ID set up? 

What do I do if my Voice ID access is temporarily suspended?  

The small print

1Calls might be monitored and/or recorded for security and to hep us improve our service.

2By registering to Voice ID, your voice recordings will be collected, stored and analysed to generate a ‘voice print’ that's unique to you, and we'll use this voice print to identify you when you call us. Your Voice ID may be stored and produced by a third party and may be used as unequivocal evidence when you request any services, whereby you agree that that the Bank’s records are conclusive in that regard. For more information on how we collect and store your data, please refer to our Personal Banking General Terms and Conditions.

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