An easier, faster way to access phone banking
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Like your fingerprint, your voice is unique, which means you can create your own 'voice print'. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.
Fraudsters and hackers can't replicate your voice because Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.
How to set up Voice ID
You can set up Voice ID if you're:
- an HSBC Oman customer
- over the age of 18
- registered for phone banking
You can add Voice ID to your account at any time, in English or Arabic2.
To get started, you’ll need your 6-digit phone banking number and PIN on hand.
- Call 800 70100.
- Use your phone banking PIN to confirm your identity.
- Create your voiceprint by saying 'My voice is my password' up to 5 times.
The next time you call us, you won’t need your PIN. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.
If you've forgotten your phone banking PIN, you can reset it by calling us.
Things to know
Setting up Voice ID is optional, and you can continue to use your phone banking PIN if you prefer.
By using Voice ID, you'll be giving your consent for Personal Banking General Terms and Conditions and Online Banking Terms and Conditions, as you've already done for phone banking services in general.
HSBC have the right to amend, suspend or terminate this service at any point, without justification or prior notification.
Any transactions made using Voice ID are subject to our Personal Banking Terms and Conditions and any other related services or products terms and conditions associated with your relevant requests.
The small print
2By registering to Voice ID, your voice recordings will be collected, stored and analysed to generate a ‘voice print’ that's unique to you, and we'll use this voice print to identify you when you call us. Your Voice ID may be stored and produced by a third party and may be used as unequivocal evidence when you request any services, whereby you agree that that the Bank’s records are conclusive in that regard. For more information on how we collect and store your data, please refer to our Personal Banking General Terms and Conditions.